All bookings for 7 guests or more are subject to a large group fee of £75 which is due at the time of booking and is non-refundable.

PLEASE SEE OUR COVID-19 INFO TAB FOR PLACING A NEW BOOKING WITH US DURING THE CORONAVIRUS PANDEMIC.

Checklist - Essential items to take with you.

• Hot Tub Towels – Although most properties do supply towels, you will need to bring your own towel when using a hot tub or pool, we kindly ask that you do not use the guests towels for this purpose.
• Food & drink – All properties are self-catering, so remember to pack tea, coffee, sugar, cooking oil, condiments and all essential items you need for your stay.  We do offer chefs 3 course meals and other catering options, so please enquire to book any of our services.
• Bin Bags – A few bin liners will be provided, but we always advise to take additional bin liners with you. Some toilet roll will of course be provided but we recommend taking extra so you don’t run out.
• Pets – If you have booked a pet friendly property, please still remember to bring your dogs bed, blankets and towels as well as their food and water bowls. Just because a property is pet friendly does not mean the garden is secure. It is your responsibility for the safety of your pet while staying at the property.
  

Essential information

Check in times – Please note we are unable to arrange early check in times, however, this is something you may be able to arrange with the owners directly.

Final Arrangements - Once your final balance is paid you will receive final arrangements, please make sure everyone in your group reads through all the final arrangements including any house rules at the property.

Decorations – Please do not stick any decorations to any of the walls, Sellotape and blue-tac leave marks. Please do not use confetti as this causes additional time cleaning - which may have to be charged.

The dishwasher – Where practical and possible use the dishwasher on an appropriate temperature setting.

Waste and bins – Ensure all rubbish and waste is disposed of properly in secured bags and left in the location advised by the owner.

Guests – You are not permitted to invite additional guests back to the property, if any additional guests arrive, your booking maybe cancelled and you maybe asked to leave. No refunds for an early departure would be made and the security deposit maybe withheld, and additional charges may apply.

Pets – You must ask if the cottage is pet friendly, please do not bring any pets unless this has been confirmed. If you take a pet to a property that does not allow pets then you may be asked to leave and no refund of the security deposit would be made.

Children – Please supervise young children at all times while at the property – inside and outside. Check the property garden

Hot Tub – If you are pregnant you should not use the hot tub, for all other guests no longer than 15/20 mins should be spend in the hot tub at any one time. Please check hot tub times as some properties have restrictions on the times allowed. If you feel the water in the hot tub is dirty, please do not enter, contact the owner/caretaker to take a look and check the chemical levels. Children should be supervised at all times in the hot tub and young children/infants should not use the hot tub.

Noise - We ask all guests to be considerate of neighbouring properties and not to cause a disturbance

Breaking the law – If any guests while staying at the property are found to be in breach of the law, you maybe asked to leave. No refunds would be offered if you had to leave due to a breach in not complying with the law.

Damage – If you accidentally damage anything, please report this to the owner / caretaker straight away. This maybe deducted from your security deposit. If the damage is in excess of the security deposit then the owner/celebration cottages may invoice you directly for any amount which exceeds this. The owners reserve the right to always press criminal charges for any criminal damage.

Complaint – issue at the property – Please inform the owner straight away of any issue at the property, please allow the owner/caretaker access to the property to try and resolve any issue. You must then also inform Celebration Cottages of any issues within 24 hours after your stay. Please note: you must have reported any issues at the time with the owner and given all opportunity to allow the owner to help.

Activities booked – Please note that third-party suppliers are not permitted to access any of our properties unless their services have been arranged through Celebration Cottages. Any violation of these rules may result in eviction from the accommodation and the potential forfeiture of your security deposit.

Enjoying your activity – Keeping safe If you or any member of your group has any allergies or any health concerns, this must be mentioned on the day to the 3rd party supplier direct before engaging in any activity - you may have mentioned this to our events coordinator, but it is your responsibility to mention this to the supplier direct to confirm they do know of any food allergies or health reasons which may effect an activity or catering option.

Games - We strongly advise not to play any games which could be a choking hazard. An example of this would be the dangerous game which includes filling your mouth with marshmallows and answering questions. Please understand these are high risk games and could be potentially life threatening. We advise all guests to act responsibly and think about the safety /risk aspect to any game you and your guests play.

Problem with an activity – If you have booked an activity and encounter any issues, please promptly report the problem to the activity provider and give them the opportunity to address the situation. If the problem cannot be resolved or you require assistance or need to make a complaint, please contact our out-of-hours assistance line at 07795173749

Emergency assistance – If there is a life threatening emergency please call 999. Make sure everyone In your group knows the full address of the property, or the what3words location if available.

If anyone in your group has a serious allergy, we strongly recommend documenting an emergency plan which everyone can follow in case urgent assistance is needed.

Candles - No candles are to be brought in to any property.

Portable/disposable barbeques - No portable or disposable barbeques are to be brought into any property. If the property has a barbeque. it must be used responsibly and safely.

Emergency exit - Please make sure all keys are left in the doors for easy access out of the property in case of a Fire, it is important to be aware of your surroundings and plan a fire exit route.

Electrical sockets - Do not use internal or external electrical sockets to charge electric vehicles. Please only use specific charging points if available. Guests will be responsible for any damages and costs arising from any improper use.

Before You Depart

Please ensure that the property is left in the same condition that you found it.

Please remove all food from the cupboards and fridge before you leave.

Please ensure all dishes are washed and put away. If possible put the dishwasher (where appropriate) on the night before and empty.

On the day of departure, it is kindly requested that you remove all linen from the beds, including sheets, pillowcases, duvet covers and mattress protectors. Please leave all linen and towels in the laundry bin or bag if provided or in a pile in the bathroom.

Return keys to the key safe or place specified by the owner.

We hope you enjoy your holiday. If you have any questions please do not hesitate to get in touch.