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Coronavirus Update 2/7/20

Firstly and most importantly we hope that everyone is staying safe and keeping healthy.

LATEST GOVERNMENT ADVICE

We are more than delighted to be able to re open our holiday cottages from the 4th July 2020 !!

We now have the HMG guidelines that two households ( which can include a bubble ) can holiday together in July.   These guidelines are currently in place until the 23rd July.

NEW BOOKINGS

We have lots of last minute dates in July for smaller family groups  – Take a look at our Facebook page for the latest offers and deals!!

Hurry Dates are going fast!!!

Direct Message us on Facebook (quickest response) Or Email hello@celebrationcottages.co.uk  for new booking enquiries.

Please note we cannot take any large party group bookings in July and we ask that you follow the government guidance on the two household rule for holidaying together in July

IF YOU ALREADY HAVE A BOOKING WITH US

 JULY 2020

We are more than delighted to be able to re-open our holiday cottages from the 4th July 2020 !!

We now have the HMG guidelines that two households ( which can include a bubble ) can holiday together in July.   These guidelines are currently in place until the 23rd July.

It is impossible for us as a company to know all guests individual circumstances, therefore we ask you to risk access your own party to decide if you should attend or not.

Please email bookings@celebrationcottages.co.uk if you would like to speak to a member of our booking team should you need further assistance with any July Booking.

Sorry we cannot provide spa treatments or live singers in July due to government restrictions

We can however still supply catering options.

AUGUST 2020 BOOKINGS

            All August bookings are proceeding as normal, our customer care team will be in touch prior to your stay if there are any changes to your booking nearer the time of your stay.

Should anyone require any assistance with any booking please email bookings@celebrationcottages.co.uk

SEPTEMBER BOOKINGS ONWARDS

All future bookings are proceeding as normal, our customer care team will be in touch prior to your stay if there are any changes to your booking nearer the time of your stay.

Should anyone require any assistance with any booking please email bookings@celebrationcottages.co.uk

Unfortunately our office phone lines are closed due to all our staff working from home, therefore we ask everyone to email bookings@celebrationcottages.co.uk to place any future bookings or for assistance with any existing booking.

Please let us know if you would like to request a call and one of our team will be in touch.

We plan to re-open phones lines and all be back in the office by the end of July!

Stay Safe x

Team Celebration x

Coronavirus Update 1/5/20

 A Heartfelt Personal Note

Firstly and most importantly we hope that everyone is staying safe and keeping healthy.

As a small family run business, we see the effects this crisis is having on everyone, which is why it is important for us to acknowledge what everyone is going through.

We have played a significant part in arranging so many celebrations for you in 2020, its absolutely devastating for us to know that the Wedding you have dreamed of and of course the many celebrations you had planned are not likely to go ahead in these coming months.

We as a team wanted to take the time to let everyone know that we have so much compassion for every single person who has had to cancel any plans and will do our upmost to make sure we help you celebrate at a future date when this National Crisis is over.

As a small family run business it is important for us to say a huge Thank You for all the support we have been shown and the lovely comments and emails we have received in what we can only describe as an absolutely devastating time for all concerned. We have received heart felt emails and consideration for us as a small business and it is never going to be forgotten that we can unite in a time like this and all help each other. We are all so very proud to have you as our guests and we can’t wait for brighter times to make your celebration dreams come true!

Letting you behind the scenes

Overnight this has changed the dynamics of our business and as we are sure everyone will understand we have had to let some valued members of staff  go, but rest assured they are on stand by for when there is light at the end of the tunnel. Our remaining dedicated team are working around the clock to ensure we offer the best support and service possible while we are all in this situation. We will deal with all emails the same day where possible (excluding weekends).

Its important that we say a massive Thank you to all our staff for keeping each others spirits up as well as supporting our guests, supporting each other and our business in this difficult time.

We truly do have a Celebration Family.

 

What we are doing

  • We are working with some fabulous owners and suppliers to ensure all dates & activities  in this crisis can be postponed within a 2 year period, but we are dealing with the most imminent bookings first, we will be in contact with every guest in due course, please just bear with us.
  • There will be no extra charges to pay for moving any dates – we will NOT be putting any prices up, all prices will remain the same for the accommodation & activities.  We will reimburse any guest the difference in cost if they book a midweek stay/ or Sunday Celebration as opposed to their original weekend booking if this works out at a cheaper price.
  • We are working closely with some owners to build their portfolio of houses in this period, in order to be able to offer more key dates.

 

WHEN THIS IS ALL OVER!!!

We all have to keep positive and look for the future, Team Celebration would like to acknowledge what a fabulous job the NHS staff and key workers are doing looking after us all. When brighter times come & they will,  we will be the first to offer the opportunity for some NHS Front Line Workers & Key Workers to have FREE STAYS with us – LET US LOOK AFTER YOU!!!!!

 

Booking info

Please note: With regards to any existing bookings, due to the volume of enquiries we can only deal with the lead booker.

  • If you are due to stay in May – we will have sent you an email, if you have not received this please email  bookings@celebrationcottages.co.ukand we will assist you further
  • For all bookings from June onwards, we will be in touch with you in due course if there is a change to your booking but for now we are dealing with just May Bookings.
  • If you are due to pay your balance and would like to speak to someone – please email bookings@celebrationcottages.co.ukso we can assist you further.
  • If you have any further concerns & would like assistance with anything please email bookings@celebrationcottages.co.uk
  • If you have your own travel insurance and would like to make a claim please email bookings@celebrationcottages.co.ukand we will be happy to assist you further

 

  • Unfortunately Phone lines are closed due to all staff working from home, but we are still open and still taking bookings for 2021 so please direct message us on Facebook or email bookings@celebrationcottages.co.uk

Thank you from everyone at Team Celebration, stay safe & take care! xxx