Coronavirus | Covid-19

CORONAVIRUS UPDATE 21/12/20

What a year!!

Firstly we would like to say how sorry we are that once again restrictions have changed and once again without much notice!

It’s a nightmare for all our guests and our business alike!

Our Customer Care team will contact all Christmas and New Year guests to discuss your booking.

After what can only be described as an exhausting year, our team have worked around the clock to offer support and help to all our customers, it truly has been a challenging time for everyone. We would like to give our well-deserved team a Christmas Break, so we have decided to close from the 24th December 2020 to the 4th Jan 2021.  Please note no emails or phone calls will be responded to in this time, we kindly ask that you email before the 24th or after the 4th January.

To any guests staying at our properties during this period  – all contact numbers will be provided.

We wish everyone a SAFE and MERRY CHRISTMAS!

CHRISTMAS BOOKINGS – what the new restrictions mean?

You cannot stay at a holiday cottage if you are travelling from or to a tier 4 area.

We can now only accept bookings for Christmas from the 24th – 26th December for any holiday cottage in a Tier 3 area.

Those staying in a Tier 3 area should only meet with their Christmas Bubble of 3 Households on Christmas Day

We will work with all owners to try and allow you to arrive on the 23rd at midnight or early morning on the 24th and leave as late as possible on the 26th to give you as much time as possible.

If your booking is for a holiday cottage in a Tier 1 or 2 area you will be responsible for following all local restrictions for the Tier the holiday cottage is in with the exception of Christmas Day allowing 3 Households to mix.

If you need to speak to us regarding your booking at Christmas – please email customercare@celebrationcottages.co.uk

For all the information relating to Christmas please visit - https://www.gov.uk/government/publications/making-a-christmas-bubble-with-friends-and-family/making-a-christmas-bubble-with-friends-and-family

 

NEW YEAR

You cannot stay at a holiday cottage if you are travelling from or to a tier 4 area.

We are currently taking bookings for 1 household + support bubble for New Year for cottages in a Tier 1 & 2 Area.

Holiday lets are closed for New Year in a Tier 3 or Tier 4 area.

If you need to speak to us regarding your booking at New Year – please email customercare@celebrationcottages.co.uk

Government guidance & legislation on Covid-19 changes frequently, before you travel you need to ensure you have checked and understood the relevant legislation & guidance that is applicable to you & the make-up of your party before booking &  travelling.

We do not know who is from what household, nor is that possible for us to manage, therefore it is your responsibility to understand whether your booking is affected and whether or not you are able to travel.

Please visit https://www.gov.uk/coronavirus for all the latest restrictions and advice.

To check local restrictions in your area or that of a holiday cottage – please click here - https://www.gov.uk/find-coronavirus-local-restrictions

PLACING A NEW BOOKING

Please email bookings@celebrationcottages.co.uk

Before placing a new booking we ask everyone to check local restrictions where you live and where the holiday cottage is located to make sure you can safely travel in line with all current restrictions

Please visit https://www.gov.uk/coronavirus for all the latest restrictions and advice.

To check local restrictions in your area or that of a holiday cottage – please click here - https://www.gov.uk/find-coronavirus-local-restrictions

All last minute bookings within a 2 week arrival period will only be taken in line with the latest tier restrictions in that area.

If your booking has to be cancelled due to the holiday let having to close we will offer refund or postponements.

All new bookings with an arrival date after the 01/04/21 we are accepting for larger group sizes, if your booking cannot take place by law then we will offer refund or postponements

EXISTING BOOKINGS

If you have a booking with us for more than 6 people / 1 household/support bubble our customer care team will be in touch with you when we know the restrictions in place nearer the time of your stay.

All January guests have now been contacted.

All February guests will be contacted in January

All March guests will be contacted in February

It is not possible to refund or postpone your booking in advance of these dates.

Any premature cancellations will be subject to our normal terms and conditions.

All Balances do have to be paid on time to keep your booking in place, any balance not paid may result in your booking being cancelled and loss of any deposit paid. We ask that you wait for our customer care team to contact you to discuss your bookings and give you options nearer the time of your stay.

Due to the volume of admin we have to deal with imminent bookings as priority, so we kindly ask you for your patience.

If you have any questions regarding your booking please email customercare@celebrationcottages.co.uk

 

THANK YOU

We thank all our customers for all your continued support, its truly been a challenging time for everyone! We honestly cannot wait for life to return to normal when once again we can welcome large groups back to enjoy celebrating special times together!

We wish for everyone to stay safe in the meantime and hope that you take a look at some of our last minute deals which are perfect for family stays!

To keep our staff safe we are all currently working from home once again, therefore our phone lines are not open, we ask for all correspondence to be via email, however please let us know if you do request a call back and we would be happy to arrange this for you.

Please do not hesitate to get in touch bookings@celebrationcottages.co.uk

Please note we are closed from the 24th December – 4th Jan.

Stay Safe

Team Celebration x